Questions & Answers

How To Purchase

Thank you for your interest in our products. Due to the high demand of our products, we currently have extremely limited supplies. Sometimes we have a large quantity of a particular product and sometimes we have a supply of one or two, it simply depends on the special buy of each item. Our inventory you will see rotates daily. To purchase please place the items in your shopping cart and check out, you will NOT be given the option to proceed with payment until we are able to verify the availability of the items. Once your order is received we will review the order, and notify you if your items are available. If your items are available we will send an invoice for payment and schedule delivery. If you have any questions please email our office directly. You can email us at info@theauthenticoutlet.com we also have other methods of contact on our contact us page. Also please note ~ we reserve the right to request a valid photo identification for all orders, this is to simply verify card security.

 

When Will My Order Ship

Once your order is placed it is shipped normally within 5~ 7 business days, with exception to special orders.  We do NOT ship on holidays or weekends.  Please WAIT for your tracking number to be emailed to you. When your order ships you will receive a confirmation email with your shipping details. Please note Authentic Outlet, LLC is NOT responsible for LOST or STOLEN packages once it ships. When you receive your tracking information it is your responsibility to make sure you are home to receive your package or you have left instructions at your residence with drop off instructions. Also, please note that once your package ships we do NOT allow carrier package interception or delivery changes, this is for your protection as the consumer.

Quality Of Products

All of our products listed as Original, are Guaranteed to be 100% ORIGINAL Authentic, made of ALL ORIGINAL materials and craftsmanship. ALL products have date codes and come in there ORIGINAL perspective packaging. Please do NOT contact our office and ask to receive images of the date codes, our bonding company does not permit this, as the codes are protected due to fraud manipulation or unauthorized reproductions.

Every item we sell has undergone a thorough control check to meet the highest standards of excellence, has guaranteed the authenticity and condition of every item sold so that customers can purchase products with complete confidence.

We are able to provide the products at outlet prices because of our consignment contracts with our clients, vendors and resale, local retail stores and partnering online retail sites. We do accept resale items in mint condition, at our retail locations and via secured insured shipping. If you are interested in a product estimate please email our office at info@theauthenticoutlet.com. You will need to include detail pictures of your products, original receipts, authentication certificates and cards. We will give you a fair estimated offer to purchase within 48 hours.  We do NOT offer additional discounts, from time to time we will offer coupon codes, via email. The time the codes are valid will also be included in the email.

Payments

Please NOTE~~ ALL charges are listed on your credit card statement will appear as Mrs Wise Store.

Currency

All prices listed is in US currency.

When Should I Expect My Order

theauthenticoutlet.com ships orders using UPS ~ Fed-Ex ~ USPS ~DHL ~ EPacket ~ EMS  depending on the state you reside in shipping time is between 7~ 14 business days. Our processing offices are located in NC. We ship nationally and internationally. Please note we are not responsible for any fees associated with product entry to your country.

Additional Shipping Information

IMPORTANT ORDER INFORMATION

Please note, we take Credit Card Fraud EXTREMELY serious. We reserve the right to cancel ANY suspicious order. We have internal and external systems in place that we use to verify EACH order we receive. We also reserve the right to limit your transaction amount, until you have established a buying relationship with our company. We DO PROSECUTE ALL CREDIT CARD FRAUD! We simply do NOT write it off, we contact your governing local authorities and prosecute accordingly. If we feel a order is credit card fraud we will cancel the order, which immediately releases funds back to the credit card used, and we notify your local authorities.

I Need Additional Assistance

If you need additional assistance feel free to email our office at info@theauthenticoutlet.com . Every effort is made to answer your questions as quickly as possible. If you call and receive our voice mail, please leave a message, text or email and we will get right back to you. We return ALL calls, emails & text in the order we receive them. If you message our office outside of business hours, we do not respond until the following business day. Office hours are Monday ~ Friday 9:00 – 5:00 ets time zone.

Exchange or Refund

If you receive your order and are not satisfied and would like to exchange, please notify our office at any of the above mentioned ways. Do NOT remove the tags or wrappings from the handbag, place it back in the dust bag and box that it was received in, use the  label on your packaging  and simply return it back to us.. Once we receive your return, our office will promptly exchange or refund your purchase. Please note if you are not satisfied and would like an exchange you must notify our office within 24 hours of delivery. We only allow ONE exchange per sale. Our store does NOT issue return labels or reimburse for returns, we only provide FREE shipping, sending the order to you.  Also, when you return your purchase please include the name used to order, please write a brief note as to why you would like to exchange or refund and the exact product your interested in exchanging for. Please note we will not accept a used item, all contents must be returned exactly as received. If not we will immediately return your package back. We do charge a $35.00 restocking fee for each exchange or refund.

Privacy Information

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Please note: We reserve the right to hold any order for security verification, if we are notified by our bank of potential fraud, we will cancel your order immediately. From time to time our fraud/security review office may contact you to verify your order. These calls are selected randomly or if flagged as suspicious. If we call and your not available we will leave a message then followed by an email.  It is your responsibility to contact our business office immediately. If not your order is subject to be canceled and all monies refunded. At The Authentic Outlet we take fraud very seriously and make every attempt to avoid it, or prosecute accordingly.